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Fritsdehacker | 4 years ago

Email from the dutch government: You have a message from <organization>. Log in to My Government to view.

Me: logging in to My Government using DigiD, which takes some effort, like five steps between two different sites and an app, but at least seems to be secure.

My Government message: you have a message from <organization>. Log in to <organization> portal to view message.

Me: Logging in to <organization> portal, again using DigiD (same steps).

<organization> portal message: There is a new document for you to download at My Documents in our portal.

Me: Wow, I don't even have to log in again, that's great! Document is not in the list, though. O, you have to select unread documents, otherwise you only get the old ones. Sure, makes sense.

Document: You student loan interest has been changed. We will send you your new monthly repayment amount soon.

Me: Great, glad I spent an hour finding out what was in that document...

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