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a5aAqU | 4 years ago

Google's "customer support" is so bad, I think it would be a huge mistake to let them control your domains. Dealing with Google's "support" has been a nightmare over and over on many unrelated issues.

They also abandon many projects or hold you hostage in extremely inconvenient ways.[1]

[1] https://www.androidauthority.com/gsuite-legacy-free-edition-...

discuss

sofixa|4 years ago

Which customer support? I've heard nothing but good things for the actual customer support you pay for ( Google One) as a consumer, and a mixed bag for the not-enterprise GCP support you kinda pay for.

floatinglotus|4 years ago

I’ve had simple issues with Google Ads that took MONTHS to resolve. Basically their algorithm marked one of my sites as having an image that contained malware. There was nothing I could do about it. That’s right, somehow they think a PNG hosted on AWS Cloudfront had malware. It was absurd, and they kept canceling my ads and never fixing the problem. Their customer service is atrocious.

chaostheory|4 years ago

People have been complaining about this for years. Besides Google Cloud, have they addressed this or do they keep ignoring it? Does anyone know if Google Cloud has customer service that's equivalent to AWS?

a5aAqU|4 years ago

It isn't just Google Cloud. I've had absolutely terrible experiences with several Google support departments. It's often impossible or difficult to resolve the problems.

A domain isn't the kind of thing that you can quickly move somewhere else when things go wrong.

sofixa|4 years ago

They have addressed it with Google One.

GCP does have support, but the things I've heard about it from are meh ( still better than Azure or OVH though).

lern_too_spel|4 years ago

I could be convinced to put up with the lack of customer support if the price is right, but the price is higher than competitors. I'll stick with Cloudflare Registrar.