[Jayschwa]

I've been a Gandi customer since 2014 and my opinion of them is not as favorable, especially since they rolled out a new and buggy dashboard a few years ago. Historical problems I've had:

1. When attempting to update the email address on my domains and accounts in 2018, the form to do so was broken. Support merely linked me to the broken forms and did not comprehend the problem. After re-explaining the problem, they changed my address to something completely wrong, which was alarming because it wasn't an address I controlled. It was eventually resolved, but it was not an experience that inspired confidence.

2. After getting married and having my legal name changed in 2019, there was no easy process for updating Gandi's records. Support walked me through some convoluted and time-consuming process that involved creating a new account and transferring all my domains to it. I recognize this use case isn't as common, but it shouldn't have been as difficult as it was.

3. Because of the combined shenanigans of (1) and (2), I now get five duplicate emails from Gandi for everything. I have notified support of this a few times over the last couple years, but it's always met with, "sorry, it's a known bug", and I guess it will never be fixed.

The only reason I haven't moved off of them at this point is because of inertia and I don't know what other registrar would be better.