[davidjgraph]

Do a significant % of users realistically read stuff like this? We've had exactly the same ongoing problem for over a decade, and walls of text, FAQs, etc just don't allay concerns. People are just too cycnical to believe it, maybe rightly.

We found the best solution was to claim that pricing kicked in at certain usage tiers, whereas everything is actually free all the time.

[ketzo]

Well, now they've got a well-written explanation they can link to any time someone asks "so.. how is this free?"

Plus, this is a great blog post on its own merits. Someone like me (who has never used Tailscale) might find this interesting just as an explanation of SaaS economics. That might lead to me actually using Tailscale, or applying for a job there, or whatever.

Even if 1% of users are satisfied by this post... that's a lot of people!

And if it gains them even one enterprise client, I'm sure that's a massive ROI.

[mooreds]

That's funny. Are you saying you had a website or product doc somewhere that said "When you get to 20k connections, you'll be charged $X/month" and then you never bothered implementing payment logic?

[davidjgraph]

Yeah, it’s the google drive integration on draw.io/diagrams.net . Big companies want some cozy feeling so we tell them over 25 users per org is pay for.

We don’t measure it at all, but there’s plenty of companies we know are over 1k users.

[gowld]

How does that help? people on free tier still have no reason to trust you to keep it free.