[billh]

Sadly, in my experience this only works if there's a viable competitor in your area. Last time I asked to be transferred to the retention department, after getting nowhere with the Comcast rep, the only question they had for me was "what date should we process the disconnect for?"

[ta988]

When it happened in my area they told me they (Comcast) couldnt compete the the fiber service in my city in term of cost and speed. They didn't even try to retain.