[tarunkotia]

With Platform as a Service (PaaS) you are paying a premium for isolating the problem to an individual component which is down. You can either spend a few hours going through the logs or have PaaS vendor let you know that problem is not at their end so that you can spend time isolating the issue.

[fxtentacle]

Our you can pay the premium and have that vendor lie to you. Some of us have pretty bed experiences with cloud support teams.

[nickromano]

FWIW I've contacted the Render support team a few times and they have been very responsive.