[kafkaIncarnate]

I really liked my System76 laptop until the AC adapter died. I looked around on their site to buy accessories and it wasn't there. Eventually I found you have to open a support ticket to get a replacement.

Not only did it take multiple days for them to respond (me without laptop), their resolution was to attach an invoice for one despite me asking for two. I didn't want to open a new ticket so I just looked online for an AC that had the same voltage/amp/etc and head, then ordered three. I have multiple desks...

The three arrived approximately a week before the one they sent out.

Also, you can't actually open these the way they've glued them shut inside by attaching the heatsink to the outer case. Might be a manufacturing defect but definitely can't open mine after unscrewing the bottom.

Never buying a System76 laptop again after this thing dies.