Based on my experience from 2-3 years ago, I would say to avoid it. It would be a decent pick for a really small team without a lot of product management expectation, which would probably be served just as well by something like trello.
Example: We wanted to create tasks from Intercom conversations and the only way was a custom implementation. Using their api was not a pleasant experience.
Also there were annoying UI bugs that made the product feel unpolished. I ended up using tampermonkey to fix and improve the UI.
We ended up switching to jira and it’s 100% an upgrade, we were happy with the change. People shit on it when it goes down, same as github, but then it’s all fine and dandy the other 99% of the time.
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