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adambyrtek | 3 years ago

You don't need a lawyer to send a standard "right to erasure" GDPR request and they are required to respond within 30 days: https://gdpr.eu/right-to-erasure-request-form/

discuss

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jorvi|3 years ago

Yes, but here comes the problem: where would I send this request? Instagram notes no public facing physical address for my country and their support e-mail just sends back automated replies.

adambyrtek|3 years ago

https://help.instagram.com/519522125107875/

"The data controller responsible for your information is Meta Platforms Ireland Limited, which you can contact online or by writing to:

Meta Platforms Ireland Ltd.

4 Grand Canal Square

Grand Canal Harbour

Dublin 2 Ireland"

The "contact online" link leads to the following form: https://help.instagram.com/contact/186020218683230

I would send the request both online and by tracked post with a proof of delivery. In the end your lawyer would do the same thing and charge for this at an hourly rate.

dflock|3 years ago

Their support email processing system may have a different code path for emails that contain "gdpr right to erasure" in the subject line?

Nextgrid|3 years ago

This should work.

The automated ID verification might fail for a variety of reasons (frankly if they don’t originally have a copy I’m not sure what they’d be comparing it to) but the GDPR process should work if you fight long enough. You might need to prove that you owned the email or number though - email might be tricky but number is easier as you can submit a bill or do another subject access request to your provider which should still have records about it.

Good luck!