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Tell HN: GCP Offers No Support

11 points| samfisher83 | 3 years ago

So I have a personal project which I pay like 10-20 bucks a month for. I am pretty sure I found a bug but apparently there is no way to log a support ticket unless you you sign for the 30 dollar monthly fee. My company also has gcp, azure, and aws. You can guess which service provides the worst support.

If you pay money for something they should have some support. I use GCP because the service I am connecting to is hosted in GCP which will lower my latency, but GCP support is so terrible.

10 comments

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lillecarl|3 years ago

You do realize that 30 dollars a month is about a dollar a day right? If you even consider using the support for that price they'll lose money on you.

I'd say that you should get your expectations straight, support isn't cheap.

entropyie|3 years ago

I pay my cable company a comparable amount of money per month, and if it's broken, they will spend an hour on the phone with me fixing it.

I can open a bank account, save €30 per month, and get in person support and advice in branch.

This argument just doesn't hold.

p0d|3 years ago

The op is not buying pizza. The cloud model is many, many people paying $30 per month. I think it entirely reasonable to expect some type of support. An email/ticket system at least.

logicalmonster|3 years ago

In order to properly calibrate ones' expectations, could you please inform the public what threshold of payment properly entitles one to some form of support? Thank you kindly.