[FYYFFF]

I have been trying, unsuccessfully for 2 years to validate my account on Coinbase. I have over 100k in ETH stored in their wallet, have the highest levels of access to their services but CANNOT trade because they have NO HUMANS available. Their systems DO NOT work and there is NO contact info nor any way to actually reach a person.

So I have been trading with others and will never use CB for anything but cold storage. (Which they're great at)...

The company is the worst I have ever dealt with. There is no way to interact with a person. So if something does happen, you have NO RECOURSE.

Based on my experience, they will be bankrupt. This is a certainty. You cannot have a financial entity that has ZERO human interaction or service. No trust, none at all...

[rogual]

I've been in that situation before with Coinbase, getting ignored and slow-rolled by their know-nothing support team. I submitted a complaint to the CFPB, not expecting much as I'm not in the US, and shortly afterwards Coinbase started replying to me properly. I eventually got my account back. Maybe worth a go.

[vorpalhex]

It is probably worth reaching out to a lawyer and starting a legal suit. A legal subpeona tends to get humans involved real quick.

[dehrmann]

For $100k, this is absolutely worth it.

[uncomputation]

Why do you say Coinbase is good for cold storage? It’s not custodied so in the event they went bankrupt/sanctions compliance/TOS violation, they could lock you out forever. A hardware wallet is good for cold storage. Coinbase is a hot wallet.