[onskateio]

You're right. I like the concept of "orthogonal tools" (definitely better than cross-sectional).

I see Makers' tools as "vertical" (niche, contextual, expert tools) vs Managers' tools as "orthogonal".

All company workers use Slack (or Jira or email) but many hate it (mostly Makers). Managers, on the other hand, have no better tools to align with Makers.

[qppo]

"Orthogonal" in this context means "wholly and completely unrelated." It's not a buzzword.