[notreallyserio]

Do you contend that they are lying when they include this in their rejection emails:

> If you have a question about your app's review, send us a message in Resolution Center. If you would prefer to speak over the phone, just let us know in your message, and we'll schedule a call.

[makeitdouble]

There could be two angles to this:

- you're not talking to a reviewer or engineer unless you are a high tier dev. Bulks of devs could get standard customer support just hearing their grievances out, the same way emails get canned responses.

- devs don't all get access to the same resources or attention from Apple, and your support tier will largely depend on your revenue. I wouldn't expect a long tail app to get much attention.

[lapcat]

I've never received an email like that. They always just say "To view or reply to the message, go to Resolution Center in App Store Connect."

[notreallyserio]

Interesting. This was with a minor app that has no users and no name brand. Thus I assumed it was standard. Sorry about that, maybe it's more arbitrary than I thought.