So sad to hear about an experience like this, for this reason, is very important to secure your accounts with 2FA (two-factor authentication) even if your password or email will get compromised they still won't be able to access your accounts with a specific code. In your case, they used 2FA for preventing you to access your own account, it's ironic that the 2FA system that was created in order to protect users is used to prevent them to access their accounts.
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