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skolos | 3 years ago

> the company optimizes delivery numbers of cars sold by sacrificing quality control

How do you know this? Did you see their internal data? There are lots of anecdotes going around about Tesla's quality. However, with all the TeslaQ it is hard to believe that there is real correlation between anecdotes and data. Here are my anecdotes - I owned 6 Teslas over last several years. Not one of them had any QC issues. I had one service done because I hit tire debris and front break dust shield started making noises. Tesla fixed that for me quickly with no charge. As for the data - during earnings calls they mentioned that they do pay close attention to their customer experience data and they had period of time where service was lagging. But they started addressing this issue and saw improvements. The way they are growing I do believe they need to keep close eye on customer experience, but looks like they understand that themselves and use data to make sure they are on top of this. Unfortunately there's not much reliable independent data to have better understanding of this issue.

Add: The intent of my comment was to ask if parent info is based on specific data or just anecdotes. As an example, I gave my own anecdotes and mentioned that they are not reliable correlation to the data. Somehow the responses I've got are all about anecdotes, mine or others, also some personal judgement of my ability to appreciate cars or judgment of my life circumstances that required me to have these many Teslas. Can we get back to discussing the main point I'm making - do we have data to make any of these judgements?

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alexb_|3 years ago

>I owned 6 Teslas over the last several years.

??????? Why on earth would you need this many Teslas? Maybe if you are buying so many teslas then it makes sense why you don't need them serviced - you barely give them enough time to wear themselves out!

lancesells|3 years ago

>I owned 6 Teslas over the last several years.

Isn't this also terrible for the environment? The resources it takes to make one car is a lot.

bombcar|3 years ago

If you buy the latest and greatest and continuously upgrade to the next greatest it’s not that expensive; often cheaper than leasing.

pc86|3 years ago

Just because you don't notice issues don't mean there aren't issues. Tesla is widely regarded by "car people," both those who own them and those who don't, as having some of the worst fit and finish of any production car in the US. It's been that way since the Roadster. Here's a video review of the most expensive Tesla you can buy, by someone who rates cars professionally and rates it among the best he's ever driven, with paint flecks on the mirrors and other pretty egregious issues given the price point - https://www.youtube.com/watch?v=qen0ZlZM0ZA - and the video is less than a year old so it's unlikely given the long history of these and similar issues that they've made radical changes to their processes in the last 9 months or so.

wumpus|3 years ago

Paint flecks on the mirror? I'm dying.

bhauer|3 years ago

> Not one of them had any QC issues.

Same in my experience, though it's not as extensive as yours.

It's surprising how often you see negative anecdotes about quality control amplified as representative of a larger trend. It often seems there is an agenda compelling many to work so hard circulating negative opinions.

majewsky|3 years ago

There is a much easier explanation: Disgruntled customers are always more vocal than happy ones.

cevn|3 years ago

I'm here to chime in on having very few QC issues on my model 3 despite having gotten it in 2018. Not sure where all the service nightmare stories come from, every time I have dealt with them they've fixed the issue.

elif|3 years ago

yea i've had 2012 leaf for decade now, zero issues. i've had a tesla for over a year now, zero issues. From what i understand, if i do have an issue, i'll just have to push some buttons in the tesla app, and everything will be figured out for me.

I think a lot of the contrary voices are people scarred by ICE experiences and searching for comparable "gotcha boogeyman" to EV's to satisfy themselves with their current car situation, whatever it is.