In Shanghai you have the privilege queuing an hour or so just to be allowed outside these days :)
But seriously, it's understandable that someone wouldn't want to wait for 20 minutes when the alternative is simply dropping off a parcel somewhere. Sure, there's always places that are worse but 20 minutes is relatively long, there's clearly room for improvement.
I'm done with Amazon for the reasons others have mentioned and will gladly wait 20 minutes just so to not give them a single cent of my business. But not everyone hates them as much, some folks might not care much either way and just go with what's most convenient. Maybe they don't notice getting low quality trash from some Shenzhen-based seller either. The same way many people eat junk food because it's convenient. If competitors can match Amazon in that regard, I think even more people will turn their backs on them. Because what Amazon does well is automation and logistics, not quality.
Americans expect instant service. You either accomplish that by staffing accordingly or scheduling an appointment online or over the phone so when you come in you never wait. When I visited Japan waiting in lines seemed to be a hobby or a sport.
I saw a tv show or maybe a YouTube video where they created a line in public and waited to see if people would just get in line, not knowing what it was for. I think it did work. Can't remember what country it was. UK or could have been Japan.
Asia doesn't generally have mature e-commerce with Amazon-like service. In Europe, you can request a return and the courier will show up at your door and take the item or sometimes Amazon will just refund you and tell you to keep it. I'm waiting for Amazon to become a proper competitor here, they'll raise the standards of shoddy Asian ecomm companies
trompetenaccoun|3 years ago
But seriously, it's understandable that someone wouldn't want to wait for 20 minutes when the alternative is simply dropping off a parcel somewhere. Sure, there's always places that are worse but 20 minutes is relatively long, there's clearly room for improvement.
I'm done with Amazon for the reasons others have mentioned and will gladly wait 20 minutes just so to not give them a single cent of my business. But not everyone hates them as much, some folks might not care much either way and just go with what's most convenient. Maybe they don't notice getting low quality trash from some Shenzhen-based seller either. The same way many people eat junk food because it's convenient. If competitors can match Amazon in that regard, I think even more people will turn their backs on them. Because what Amazon does well is automation and logistics, not quality.
fma|3 years ago
If they don't want to go to the store then don't have to...they can mail it back, just like Amazon.
https://www.walmart.com/cp/returns/1231920
orangepurple|3 years ago
jjeaff|3 years ago
quartesixte|3 years ago
Rastonbury|3 years ago