[gnome_chomsky]

I cancelled my years long nytimes subscription a few years ago once someone told me that they had to call in and suffer through customer service retention reps in order to cancel their sub. I just couldn't stand the thought of being bled for cash due to their making it too inconvenient for subscribers to cancel.

[LanceH]

I used to tell the newspaper I was moving to Madagascar because they wouldn't have that on their script. Now they'll just push the electronic edition.

One of the big problems is the CSR's only have incentives to retain people now. There is no extra penalty for alienating someone from ever coming back, it's the same as a non-renew.

With the web versions of this, every app that badgers me gets a 1 star review for badgering me by insisting that I review it. Every cancellation, I select "other" and tell them I don't do business with people that hold my subscription hostage until I answer questions.

Personally, I feel there is some fraud (or some other legal term here) going on when I press a "Cancel Subscription" button and it doesn't cancel. A regular confirmation box is fine and understandable, but they can't help but change the default colors and text on those, or word them oddly to make me want to back out. Bu "cancelling" followed up by mandatory questions/answers about why I'm quitting is forcing me to work for them building their data sets without compensation. Maybe I should send them a bill.

[koofdoof]

Try telling them you're going to prison instead. I can't imagine they'll have an inmate edition.

[noasaservice]

"I'm going in for assisted suicide tomorrow, and getting my affairs in order."

[heartbeats]

Does it work to repeat "I'd like to cancel my subscription" over and over again, without answering their questions?

If so, why isn't this more prevalent?