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chrisacky | 3 years ago

I had identical experience but with Uber Eats. I was given 18 GBP coupon off any orders over 20 GBP. So I ended up buying a breakfast delivery from McDonalds for the family, I added the food and the coupon to the order... The first time I tried the payment my card failed. No idea why... it just said Authorization Failed. Second time round, it went through. Driver came, and I also left a tip.

About a week later I was doing my household budget and looked at the charge on my account, and it excluded the discount. Once you added in delivery, service charge and the tip, I ended up paying 30%+ more for the food (and didn't have my coupon).

I think this was a genuine dark pattern that they use, although I have no interest in putting it to the test. After a failed payment, they auto remove any applied coupons to your transaction....

This was my first and guess-what, last order.

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onionisafruit|3 years ago

If you get an Uber credit in the future, you can use it to buy takeout instead of delivery. Of course there is no delivery fee or tip involved for takeout. My credit card gives me a monthly $15 uber credit, and I always use it to get takeout bun from a restaurant down the street.

p1necone|3 years ago

There's no explicit delivery fee, but I find that most prices on Uber Eats are already inflated by ~10-20% over what you'd pay if you ordered directly from the restaurant.

The pricing model is very odd - you'd think that Uber would take all of their profit from the delivery fee - because, yaknow, that's the service that they're providing. But no, they also take a cut from the whole order afaik - which forces stores to inflate their prices to avoid eating into their normal profit margins.

listenallyall|3 years ago

> Of course there is no delivery fee or tip involved for takeout

Plenty of restaurants have added a tipping screen to their POS for takeout orders. Some add it (as a service charge) automatically.

zeroonetwothree|3 years ago

Paying 30% is worth it to not have to go and get the food for many people.