As an enduser I don’t like Zendesk. I find it unfriendly to use. Like when you open a request you receive a response by email and you can reply it to. But if you want to open your request on the website (to check status or other details) you won’t find a single link to your ticket, not even to the home. I have to manually open my browser and navigate to the support page (if I am lucky enough to find it) of whatever product I am using is. How frustrating…
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