[ctrager]

Another golden memory of that project was when I was given the assignment to meet with users - accounting people - on screens for approving tax payments. It was kinda a big deal for me at that stage in my career, to even talk to users. So, I meet with these guys and I introduce the topic, and they go, "What are you talking about? What do you mean 'approving'? They are taxes. We HAVE to pay them"

[b0afc375b5]

I'm not sure I get what you're trying to say here. Yes, the company has to pay them but someone has to look at the numbers so that the company doesn't overpay or underpay.

[ctrager]

Hmmm, what am I trying to say... I guess... as I think about it now, the lines of communication were very hierarchical - up and down the chain. But when it was time for me, a tech guy at the bottom, to talk to a user on the front lines, the disconnect was hilarious to me - but maybe you had to be there... I feel like I'm a boring old man telling this story.

[CydeWeys]

And it sounds like the users didn't understand that in some manner.