[mamborambo]

I see a parallel between Google's pseudo-customer service and totalitarian country's social order system. Both are theoretically based on clear terms and rules, but during execution can be completely opaque and non-intuitive. If you end up as the condemned party, you have no recourse to clear yourself, as the power is unbalanced and your elimination from their user base is just a minor issue. Invariably the users are driven to seek out backdoors and relationships and even unusual channels to resolve.

The fact is these types of information services are utilities, and they cannot be considered just a free market choice to use or provide service.