I believe this is the right answer. They can usually fix it over the phone.
Apple's primary technical support issue is people who are locked out of their Apple ID/iCloud/iTunes/etc. accounts for various reasons. It's tricky because another big issue is scammers trying to steal or break into other people's accounts.
It's also why Apple veers away from privacy by encouraging key escrow for iCloud - otherwise users will lock themselves out with no recourse.
In this case it sounds like it is Apple's fault and they should be able to fix it.
If you still own an Apple device (presumably you do if you care about the App Store) usually it can be registered (Apple may have to do this if you can't) and used for 2FA.
Since you own the payment method for your purchases, that should help as well.
I can reset the password myself, what they won't do is reset the security questions through an email for example. They told me that if I don't have the answers, there is no way to recover my account.
The person I was chatting with triggered the password reset mail, and stripped my security questions. As said, I was in exactly the same situation and probably entered random answers to their security questions years ago. When I went through the password reset they set up, I no longer had to enter those security questions. Point is, they're able to remove the additional step of providing answers to the security questions by their customer chat service. Give it some more tries until someone's on the other side willing to do so.
musicale|3 years ago
Apple's primary technical support issue is people who are locked out of their Apple ID/iCloud/iTunes/etc. accounts for various reasons. It's tricky because another big issue is scammers trying to steal or break into other people's accounts.
It's also why Apple veers away from privacy by encouraging key escrow for iCloud - otherwise users will lock themselves out with no recourse.
In this case it sounds like it is Apple's fault and they should be able to fix it.
If you still own an Apple device (presumably you do if you care about the App Store) usually it can be registered (Apple may have to do this if you can't) and used for 2FA.
Since you own the payment method for your purchases, that should help as well.
edp|3 years ago
matvp|3 years ago
tinus_hn|3 years ago