[edp]

I can reset the password myself, what they won't do is reset the security questions through an email for example. They told me that if I don't have the answers, there is no way to recover my account.

[matvp]

The person I was chatting with triggered the password reset mail, and stripped my security questions. As said, I was in exactly the same situation and probably entered random answers to their security questions years ago. When I went through the password reset they set up, I no longer had to enter those security questions. Point is, they're able to remove the additional step of providing answers to the security questions by their customer chat service. Give it some more tries until someone's on the other side willing to do so.

[olliej]

what is with people giving random answers for security questions? I understand not providing "true" answers, but random gibberish you have no hope of recalling? why on earth would you ever do that?

[tinus_hn]

There probably is, but it is complicated and involves waiting for a few weeks. Not all representatives might be able or wiling to do this.