[matvp]

The person I was chatting with triggered the password reset mail, and stripped my security questions. As said, I was in exactly the same situation and probably entered random answers to their security questions years ago. When I went through the password reset they set up, I no longer had to enter those security questions. Point is, they're able to remove the additional step of providing answers to the security questions by their customer chat service. Give it some more tries until someone's on the other side willing to do so.

[olliej]

what is with people giving random answers for security questions? I understand not providing "true" answers, but random gibberish you have no hope of recalling? why on earth would you ever do that?

[matvp]

They were valid years ago when I was a kid but god knows what my favorite food was 10 years ago.