[the_watcher]

Patio11 is one of the most responsive public internet users out there. On twitter, he’s not the absolute most responsive, but he has a standing invitation for anyone to contact him about nearly anything on his website, and he takes it very seriously[0]. I know multiple people at Stripe who have been asked to look into things he’s found out about, and he follows up. I won’t claim that he’s perfect about this, but I struggle to come up with anyone at any company of remotely similar scale that is more likely to do this.

Disclaimer: I’ve somewhat recently gotten to know patio11 a bit, but he’d previously responded to my tweets and replied to my emails, long before our paths actually crossed.

[0] https://www.kalzumeus.com/standing-invitation/

[rchaud]

Unless Patio's email address appears in the customer support section of the website, how responsive he is is immaterial. He's posting on HN, not in their ticket management software.

It is not really different from Elon Musk responding to a tweet about Tesla service, but not actually lifting a finger to escalate the ticket.