[kalesh]

Welcome to entrepreneurship. Dealing with humans is difficult in general. Plus you are dealing with some pissed off customers. Even harder. This is what you can try -

1. See things from customers POV.

2. Maybe you’re not willing to accept what is built is not perfect & have issues. Once you're self aware it will help manage issues better. You need to move from denial to acceptance phase.

3. Our brains are wired to be defensive. Try to acknowledge or trigger whenever you’re defensive. Hard to explain but it’s like anytime you get defensive an inner force tells you YOU ARE BEING DEFENSIVE.

4. Best way to deal with an angry customer is just to agree with them initially, this will calm them a little & from there you can have a more productive conversation.

Good luck!

[Belphemur]

To add to 1, also realize you're not always right.

I built a feature in my program that I thought was a good idea. I was stubborn, took it personally and couldn't see why people didn't see the value in it.

I kept getting support request on discord about it, "how do I disable this ** thing" etc... It's not easy to not take it personally.

Then I took a step back and I saw the feature from the point of view of the user, it made sense that they complained about it, that it was interrupting their workflow and not adding much value.

I decided to stop having it enabled by default.