[pure_simplicity]

I have a similar experience. Recently my account got suspended for no reason. I have been logging in and reading up on the tutorials / documentation to see how to use Oracle Cloud and I hadn't even started using any of the free resources yet, but my recently created account got suspended nonetheless. Unless my account was hacked (which I would like to be notified of) I cannot have violated any ToS. I got the same non-response when I asked why my account was removed.

To me it looks like Oracle isn't being honest about their "always free" tier and they just shut down non-paying accounts to cut costs if they don't foresee them converting into paying customers any time soon. If it were a bug / mistake, then I would have expected better support (restoring the account or providing a new account if that's not possible), but being ghosted by a big corporation when you know for a fact that you did nothing wrong is pretty frustrating.

I have not had such a bad experience with any cloud company ever. I sincerely hope Oracle changes, but as it stands I will never spend a dime with Oracle and I will dissuade anyone from using their services, because of how unreliable they have demonstrated themselves to be.

[YetAnotherNick]

Same. Though I created one instance with one ARM core just to test and forgot about it. Oracle must have used some model to see I wasn't going to pay or something.

[deepspace]

That is so incredibly short-sighted of them. The same thing happened to me. Twice. I guess there was no way for Oracle to know that I was 'kicking the tires' in my personal time, to see if it might be worth migrating some of my previous company's millions in cloud spending to them.

Oh, well.

[yonixw]

I guess I'm the lucky one. Still has my free VM from Aug 2021. They DID remove the public IP suddenly some time ago...

[yellowapple]

> they just shut down non-paying accounts to cut costs if they don't foresee them converting into paying customers any time soon

Talk about a self-fulfilling prophesy.