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rand49an | 3 years ago

Sadly closed my Monzo account down recently after applying for a joint account with my partner and being denied with no explanation (both long term users, good credit etc). Apparently a common story. Opened a Starling account and got one straight away. It's a shame because the Monzo user interface is miles better.

discuss

drcongo|3 years ago

Monzo froze my account for over a year with no explanation and only released my money after I reported them to the financial ombudsman. Switched to Starling and couldn't be happier with the decision. Monzo's customer support is a clown car, Starling's is fast, responsive and professional.

varispeed|3 years ago

Starling is no better, you were just lucky. I found Starling customer service appalling. Basically "go somewhere else if you don't like it".

dazc|3 years ago

I have a monzo personal and business account and I haven't had any major issues. As a former Barclays customer, they'd have to be fairly terrible to be any worse though.

I did try an open a Starling account once but they claimed my phone number was already linked to an existing account, which I found strange and wasn't prepared to jump through the hoops required to prove otherwise.

srmarm|3 years ago

This mirrors my experience a couple of weeks back. Having come across many others with the same problem I almost wondered if it was a case of pretend to have a feature to gauge interest (I'm sure it wasn't - I hate those things!)

I also ended up using starling instead - perfect really.

While I like the Monzo travel bits when travelling I find bank accounts much of a muchness really for my basic needs so don't have any real loyalty.

arranf|3 years ago

For what it's worth I've had a joint account for years. It works fine but there are some wrinkles - mainly that it's not a first class citizen. Split the bill and other Monzo specific features only work with your individual account.

3adawi|3 years ago

I have this same issue - really weird - I have a joint account already with someone on my Starling and can't start a second one, anyone know another alternative I could use for a joint account?