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thomas-st | 3 years ago

Honestly, if I had broken the screen, this seems like a fair cost for a new display like this. Apart from the the cost, I'd also like to mention the repair process (via mail at their Houston repair facility) was very speedy. I got a quote within hours of them receiving the product, and it was shipped the next day after I approved. The supervisor mentioned that if they ever set up a repair program for this issue, they will refund the fee.

Now, if only they could also fix the audio crackling issue that me and many other users are experiencing... (https://www.reddit.com/r/macbookpro/comments/s4r1m5/macbook_...)

discuss

xdfgh1112|3 years ago

Wow you praise Apple even after they screwed you! The cult of Apple is still going strong!

Edit: parent was made to pay 800 dollars for a screen breaking which wasn't his or her fault, but still goes on to say "they said they might refund it later" and "the repair was quick". The rationalisation is painful to read.

thomas-st|3 years ago

To be clear, it's completely unacceptable they are charging for this repair. My intent was to give some perspective on how the repair process went overall, I needed the device back for work.

While apart from the cracked screen issue the hardware is amazing in my opinion, the overall software issues make using macOS painful sometimes (processes running at high CPU -- now mostly offloaded to the efficiency cores, WebKit views having issues loading, anything syncing to iCloud sometimes not working, sometimes working on the 2nd try, Messages/Apple Mail search only finding some of the messages, audio crackling issues with wired headphones/AirPods/built-in speaker, etc.)

sva_|3 years ago

I had a warranty on my Lenovo laptop included for which a guy came to my house and replaced the defective part at no extra cost - within 3 days of reporting it and almost 3 years after buying the laptop.

The laptop cost me around 1200 Euro in total.

josephcsible|3 years ago

> if I had broken the screen

But the whole point is that it's Apple's fault that these screens are breaking, not the users'.