[migueltarga]

They did everything to confirm my Identity and prevent social engineering tactics which is exactly what I expected from the company.

But I feel like they don't have an internal process to solve this issue, I haven't anything back for the last 8 hours..

[edf13]

To be fair - for a standard account, not hearing back for 8 hours wouldn’t concern me too much

[migueltarga]

For sure the SLO for standard account is 24hrs.