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pipework | 3 years ago

My steam deck almost arrived before the delivery person marked it to return for damage inspection. It’s still there, but I’m almost certain I’ll never receive it. Steam support has been silent and not responded since Friday.

discuss

sgtnoodle|3 years ago

It will work out, just be patient and courteous. I've interacted with Steam support a couple times about VR hardware, and they went above what I was even asking for.

selectodude|3 years ago

How dare they take weekends off.

pipework|3 years ago

Their weekends must start on thursdays then, haha. Everyone has great stories about how prompt steam support is, but I got nada

XenophileJKO|3 years ago

They don't seem to.. I got a reply on my steam support ticket Saturday afternoon.

djbusby|3 years ago

It's the weekend. Give them a few business days.

unknown|3 years ago

[deleted]

sib301|3 years ago

You’ll be fine. My experience with their support has been great. Seems to be the case with others as well.