I’ve had my AirPods Pro for two years now and I’ve had to have both (left and right) replaced twice because of this. Unfortunately they are now out of warranty. I hope 2nd gen doesn’t suffer from something like this.
Got them replaced both for free in an Apple store, I thought only one was bugging out but their test machine said both were "broke". It was out of warranty since well over a year.
I have done this succesfully as well, even in another country than which I bought them in initialy. Nearly 2 years out of warranty at the time of replacement, replacement itself was not a problem.
This is in line with my experience, I got both AirPods Pro replaced out of warranty a couple weeks ago, even if only one of them was presenting issues. Apparently, the machine they use to check said both were affected.
I got them replaced in Spain while the original purchase took place in Germany.
i bet the rolling out of this program so close to the 2nd gen release is a subtle acknowledgment from apple that this issue is endemic to the 1st gen, and it's fixed now.
Starmina|3 years ago
cleemens|3 years ago
gog|3 years ago
quenix|3 years ago
rrdharan|3 years ago
I was worried they would blame my third-party tips (https://www.complyfoam.com/collections/comply-foam-tips-comp...) but as mentioned by the other poster, they remove the tips before testing.
nsbk|3 years ago
I got them replaced in Spain while the original purchase took place in Germany.
_fzslm|3 years ago
phlyingpenguin|3 years ago