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low_key | 3 years ago

Mine too. I took a pair in that had symptoms exactly as described in the service program description. Both the left and right earbud failed in their test machine, but Apple said my Airpods did not qualify because they were not part of the program (manufactured a few months after the end date).

I suspect the issues weren't actually resolved by the date they claim.

Also, more annoyingly, they offered replacement refurbished left and right pods for $89 each. I can go to Costco and buy a new pair with a new charging case for only $2 more.

Moral of the story: Airpods are unreliable, if you buy them then also buy the extended warranty from Apple.

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Deinos|3 years ago

That was my experience verbatim. The employee even suggested going to Costco specifically, as he thought it was ridiculous that they weren't covering them.