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Why I'm Returning My Kindle Fire

113 points| johndcook | 14 years ago |artima.com | reply

84 comments

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[+] wesleyd|14 years ago|reply
I returned mine too. It's not safe to let the kids use it. Amazon insist you have one-click purchase set up even to watch free prime content, and they don't let you set up a pin or a password just for the pay-for stuff. So it's trivial for my children to run up outrageous bills.

(I installed and very soon thereafter uninstalled the amazon prime app on my TV for the same reason: when you watch free prime content, they still seem to send you a $0.00 invoice for every single free thing you watch. Then when your children watch something else, they charge your card, and the "invoice" gets mixed up with all the other $0.00 invoices in your amazon folder or inbox. Fuck That Shit. At least Netflix is safe against that shit.)

If it wasn't Amazon, it'd be a clear-cut scam. But it's Amazon, so I have to hope they come to their senses. Until then, we're getting an ipad, and we're sticking with netflix (even though we have prime ... for now anyway).

[+] flyt|14 years ago|reply
I also returned mine. I was expecting a more polished experience from Amazon. Even for $200 the software feels unfinished and nowhere near as responsive or intelligently designed as iOS. The lack of hardware volume controls and placement of the on/off switch are the killing blows.

This isn't buying a Honda and expecting a BMW-class experience. It's buying a Honda and getting a car that only starts after three tries, only reads square CDs, only streams music from EMI, and refuses to brake until the pedal is pressed in the exact special way at the exact time. The iPad just drives.

[+] ardit33|14 years ago|reply
Amazon rushed this product. Also their treating of engineers like replaceable cogs, made sure that over time the best ones left, and whats left behind is either people that don't have many options, or fresh naive engineers that don't really know what they are doing.

When I left, they had very hard time hiring new engineers. They had it easy during the 08-09 downturn, and thought that they could be going like it.

So, the product is showing it's flawed development process.

Also, this was not build by the original Kindle team. It was done on a separate building, by a completely different team, and the hardware done by a third party.

[+] angstrom|14 years ago|reply
They're struggling to compete both high and low. The iPad is pressuring them to put out a product that can use Amazon's VOD while BN is pressuring them to put out a device with a price that competes with the nook which has partnered with Netflix.

I doubt Netflix has any interest promoting either iTunes or Amazon services. It would be as stupid as Borders allowing Amazon to run their website. Hopefully this creates a nice trifecta of choice that benefits everyone.

[+] makecheck|14 years ago|reply
I tried using this for just a few minutes, since my friend has one.

The slowness is quite staggering. For example, there was a copy of a dictionary on it; I tried to use Search to find a word (since paging through from "A" would be ridiculous) and it took like 20 seconds to show ANY results. This kind of functionality isn't just unacceptable, it's so bad that the Search function might as well not exist.

The ability to hold it in one hand (albeit with stretched fingers) was nicer than the iPad; but since there's no practical way to use that same hand to operate the device it doesn't really matter. When I have to stop and use both hands to operate a smaller device or a larger one, I would prefer to just have the larger one.

[+] andrewfelix|14 years ago|reply
Not to dismiss his criticisms. The Fire has problems. But this device was clearly designed for a different market. He acknowledges it "I had read that the Fire is designed as a consumption device for Amazon products" But he decided to buy it anyway.

It seems odd to write a lengthy criticism of a product he anticipated wouldn't suit him.

EDIT: grammar

[+] yalogin|14 years ago|reply
He acknowledges it after he bought it and as part of the analysis, not before buying it.

Either way, I don't quite buy the argument. Amazon was hailed as the one company that could rival the iPad ecosystem. So its not just a conduit for people buying stuff on amazon. So my expectations for the tablet are pretty high even at that price.

[+] pragmatic|14 years ago|reply
I went few phases:

1. Wow, first tablet..this is aweseome!!!

2. Hmmm, some slowness, buyer's remorse, should I keep this?

3. Started using it for web surfing, games and reading.

The more I use it, the more I like it.

It needs more apps (the amazon appstore is limited, a good RSS reader would be welcome, can't use the same one that I use on my phone).

Perhaps a software update or two can fix the speed issues?

I'm keeping mine for now, I use it way too much.

[+] baddox|14 years ago|reply
> Perhaps a software update or two can fix the speed issues?

I think this has been the primary complaint about Android from discriminating users for years now. I swear there have been multiple rumors that "the next version of Android will fix that" (by providing hardware acceleration of native UI elements or some such), but I will believe it when I see it.

Until then, I suspect every Android device will be continue to be unusable, including the ones with fancy n-core x gigahertz CPUs that are theoretically y times more powerful than a modern iPhone. When a flagship Android device obtains UI performance on par with the original iPhone, maybe I'll start taking Android seriously.

[+] jagidrok|14 years ago|reply
You can sideload the android app market onto the Kindle pretty easily (I think you have to root it though and a rooted Kindle can't use Amazon VOD)
[+] dangero|14 years ago|reply
Have you tried using Pulse as an RSS reader? I'm really enjoying Pulse, which I think comes preinstalled on the device.
[+] justinph|14 years ago|reply
I bought one for my wife as a birthday gift. After reading the reviews, she didn't want the Fire. I returned it and got the $109 no-keyboard no-touch kindle instead, and she loves it. E-Ink is just such a better reading experience than a LCD.
[+] JoeAltmaier|14 years ago|reply
Add: battery lifetime, real personalized recommendations.
[+] techmonk|14 years ago|reply
I disagree with his statement about the Kindle Fire not having built-in support for .mobi files. I am currently reading Land of Lisp in .mobi format on my Kindle fire with no problems. The one quirk I did notice is even though I uploaded the .mobi file to the books directory, the book shows up in the Docs view. It seems only books purchased directly through the Kindle store are allowed to show up in the Books view. I generally like my Kindle Fire but I do find some of the on screen buttons require multiple presses to respond, particularly the back button. Hopefully this will be fixed in a software update.
[+] Turing_Machine|14 years ago|reply
I was puzzled by that too, but from what I've read there's a tag defined in the Mobipocket format that specifies whether something is a "book" or a "doc". Previous Kindles (and, apparently, a lot of ebook generation software) ignore this, but the Kindle Fire does not (possibly "doc" is the default if the tag is not present -- unclear on this). You can supposedly fix the tag using Calibre, but I haven't bothered. Now that I know where they are, it doesn't really bother me.

I don't think the criticism wrt AVI is appropriate, either. I wouldn't have expected it to play AVI, and in fact am somewhat surprised that anyone is still using that as a distribution format. As a format for editing, it's somewhat understandable, but it's not the best choice for media distribution/consumption and hasn't been for quite a long time. Why would you expect a random Android device to play an obsolete/obsolescent proprietary Microsoft format?

I like the Fire, personally. It's not going to replace my iPad or eInk Kindle, but it sure is handy for reading in bed.

[+] scottbessler|14 years ago|reply
If you tap quickly (bouncing your finger off the screen) it tends to work fine. I believe the issue is that it is TOO sensitive, especially in regards to thinking you are trying to drag something.

If it let me install 3rd party keyboards and it solved the touch-sensitivity issues I'd keep it definitely. As it is, I'm very close to returning it. I'm hoping for a nice custom rom at this point.

[+] cocolos|14 years ago|reply
Yes I agree I find the fire to be suitable for most of my needs i.e. reading, surfing the web, and listening to music. Most of the problems I have are software related and those can be easily fixed with an update.
[+] rmason|14 years ago|reply
I bought it primarily for reading books and figured any other use I got out of it was a plus. I've since found out that it's great for video less so for other stuff. I think overall it's an outstanding value for the price.
[+] binarysoul|14 years ago|reply
From what I've read, the kindle fire has been underwhelming. I think this is largely due to our expectations for tablet computing, given that we now have android tablets and ipads. Would it be fair to say the kindle fire is a better kindle, but not a tablet computer?
[+] saurik|14 years ago|reply
In playing with my friend's e-Ink Kindles, and then playing with my new Kindle Fire, I would answer "no: this is a step backwards"; note: I also love reading on my iPhone 4 (which is actually where I get books; the Kindle Fire is just for development), so it is not because I'm attached to the e-Ink. The Kindle Fire just has this feel of the software having been roughly hacked together at the last minute...

I realize they probably couldn't have for numerous reasons, but the simpleton opinion is: they really should have delayed shipping it, and by the time they get it together the existing poor press is likely to have already killed them. (That that happens is something I think is stupid, btw, and causes poor incentives to not ship things: old news should rot faster, and people should care more about updating old articles with "the tiny software update they released a week after I wrote this article makes everything I said obsolete".)

[+] czervik|14 years ago|reply
Got one free last week, and for me 7" is the perfect size for typing in landscape mode. I actually quite like the Amazonized android too for the most part. Side-loading apps is a bit of a hassle, but at least you can install any android app. I put Dolhpin HD on it, runs fine. It's also not sluggish at all (maybe they've pushed an update since the early reviews?). It's much zippier than my LG revolution. Some apps seem to run way smoother than on my phone (e.g. TuneIn Radio has been flawless so far). Battery life is good. The easy to accidentally press power button at the "bottom" (using it upside down can actually occasionally be an issue for some apps that only run in one mode), and lack of a SD slot is really dumb. I'd still buy one for $200.
[+] rokhayakebe|14 years ago|reply
I bought one. First tablet. I find it just fine for the price tag and it is extremely portable. Since buying it I have used my laptop about 70% less. For some reason I cannot log into HN from the Fire. If I was able to, then frankly I would only use my laptop for development or writing long form.

I am only using it for reading books and browsing. I have also downloaded a couple of books in PDF format and sent them to my kindle email address. They read just fine, although you will need to pinch-zoom every page if the text is too small.

Sometime it freezes, and frankly I had to replace the first one (I bought it in store).

I have no idea what people expect for $199. I find it very valuable for the money. I have a feeling by the second or third iteration they will have a dedicated audience just as Ipad and Iphone do.

[+] SomeCallMeTim|14 years ago|reply
>I have no idea what people expect for $199. I find it very valuable for the money.

Thing is, there are other vendors who are creating REAL Google/Android tablets in the $199 range, as he mentions. From those tablets you can get the entire Android experience, unlike the Fire (unless you root it and put another OS build on it, of course -- though that won't fix the lack of GPS or cameras).

[+] ConstantineXVI|14 years ago|reply
Silk does it. Either shut it off or use https (which always bypasses Silk)
[+] nextparadigms|14 years ago|reply
Did you turn off the cloud acceleration feature for the Silk browser? And are there any other browsers you can get from the Amazon app store?
[+] aaronbrethorst|14 years ago|reply
> For some reason I cannot log into HN from the Fire.

I noticed the same thing. Anyone have any clue what's up with this?

[+] fredsanford|14 years ago|reply
If and/or until the Amazon DRM loses its mind and locks you out of your content for whatever specious reason Amazon can create...

Hope it doesn't happen to you.

[+] suprgeek|14 years ago|reply
There is the Blackberry Playbook that is exactly the same device for the same price but a lot nicer in UX. Lenovo also has the Idea Pad A1 that is slightly more in ($229) price but same form factor.

Both of these devices will get you the full Tablet experience minus the lag and general unfinished feeling of the Fire. Plus both have the Kindle app so reading amazon content is not a problem. So there is no real market for the Fire from what I can see. sure the Silk browser seems cool but Laggy execution will kill any perceived advantages.

For about $100 more you can also get the ASUS Transformer (my current Tablet). I have literally stopped using my laptop except at work once I got this. The attached Dock makes it a perfect device for my usecases.

[+] Paris_Gun|14 years ago|reply
The Playbook is only available for 200 dollars at Best Buy under a current sale, otherwise you're looking to be set back more like 250 dollars. The Idea Pad A1 only has a single core and costs more so I'm not sure it's exactly the best alternative.
[+] czervik|14 years ago|reply
I checked out that vizio, it's single core and 1/2 the storage (has an sd slot though). Unless you care about the GPS and camera, seems rooting the fire is a better choice. I doubt I'll root mine though, I'm one of the few that seems to like it.
[+] swasheck|14 years ago|reply
i'm with you.

i'm rooting after the warranty expires

[+] AjithAntony|14 years ago|reply
Since Nobody else on this thread commented about the .mobi support yet, I'll put this here: http://www.artima.com/forums/flat.jsp?forum=106&thread=3...

From the comments and googling it appears that the Fire supports .mobi just fine, except that it puts them in the "Docs" index instead of "Books". Something about some meta data that distinguishes them.

[+] mhb|14 years ago|reply
Thoughts on the Kindle DX which is on sale for $259? The original Kindle screen always seemed too small to me and the DX always seemed too expensive, but now...
[+] rdl|14 years ago|reply
It doesn't have wifi, unfortunately. I have a first-gen DX (and have had several of every model of Kindle since the first, actually), and am sort of considering upgrading/adding another one.

It is the best PDF viewing solution out there. If you read CS papers in PDF format, it's great.

Wifi and some way to keep in sync with a folder on my desktop (or in dropbox) would sell me completely. I don't want to pay Amazon every time I upload a PDF to the device via email.

[+] dlevine|14 years ago|reply
It has a slow processor and is stuck on version 2 of the Kindle OS (the processor is the same speed as the Kindle 3, but much slower than the Kindle 4, and the RAM is the same as Kindle2).

I just upgraded my Kindle 2 to the new Kindle (the $79 one), and it is 100% better. Both because the screen is much better and the processor is twice as fast (which makes a big difference in responsiveness). The newest DX has a better screen than the Kindle2, but is stuck on a much older platform than the newest Kindles. Seems like it would be a waste to buy it now.

I suspect that the DX is never going to be updated, and will be phased out once Amazon runs out of stock (likely with the "replacement" being the 8.9" or 10" Kindle Fire).

[+] dekz|14 years ago|reply
The keyboard is irritating and mostly pointless, but I do agree with you on the screen resolution. I used the smaller version with the keyboard and just wished the keyboard was replaced with a larger screen.
[+] guille|14 years ago|reply
I think the problem is people are expecting all the functionality of the iPad, this is simply a e-reader on a little bit of steroids. For me the device has been good, the issue with the .mobi files confused me also but really they just appear in the Doc section. If you go to this expecting for an iPad, you will hate it. If you want a simple e reader that lets you browse the web and download some apps, then its great.
[+] dillona|14 years ago|reply
Amazon made it very clear from the beginning that the Fire was designed first and foremost for consuming Amazon content, and it does that very well. I do not regret spending the $200 on it.

It was never advertised as a tablet or a competitor to the iPad, so I don't understand all of the backlash from the people who wanted to use it that way.

[+] danssig|14 years ago|reply
Actually it kind of was by Bezos' letter. The whole thing about "some companies are about ripping off customers with expensive stuff, we're about providing value". Well, it turns out the more expensive thing is a nicer experience so his little sucker punch was a bunch of nonsense. I think that is the biggest source of backlash.
[+] purephase|14 years ago|reply
I was debating the Fire vs. the Playbook given the similar prices. It sounds like you get a lot more with the Playbook.