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asenna | 3 years ago

Was a big fan of Google Fi, it really does work amazingly well when you travel a lot - I've been a digital nomad using it for about 5 years (back when it was Project Fi).

But I recently got a taste of that "US based" policy. I am technically based in the US (have a company here) but I have been out of the US since Covid started. Google Fi worked well for about 2.5 years but suddenly when I was in Greece recently, the data stopped working.

When I spoke to customer service, they first told me it's a known issue in the region and I just gotta wait. When I called back 2-3 days later, they informed me that it's my specific account which has been blocked because I've been outside the US for too long.

They billed me for my unlimited international data but essentially blocked me from using ANY data. They said the data will resume as soon as I'm back in the states (which I was in a few weeks anyway). Ridiculous.

This situation really sucks. I'm in the US right now but my Fi data won't work outside the US. Makes it useless pretty much.

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