[psaux]

No comment about the company, but want to make clear as a buyer you understand the procurement and legal parts i.e. MFN or MFC.

If they do discount, even 5%, then it ripples across their accounts as a legal matter, esp at your scale. I was a buyer for some big companies, 8 digit, and the procurement office would only do a deal with MFN/MFC clause. They would also audit the supplier from time to time.

[flounder3]

I totally understand that ripple effect and am very familiar with Most Favored X when it comes to unit pricing of a tangible good (e.g. xx,xxx physical servers with a particular SKU), but in this case we were talking about a SaaS product where overages were disputed. Nearly every vendor would jump at the chance to discount additional commitments or support at the ‘expense’ of waiving some past overages.

[psaux]

Thanks for the response, been there on the overages per SAAS’s. Now running a startup, they scare me even more.