[billions]

"No longer can management kick the can down the road on things that many of us wanted to directly address."

so you choose to prioritize your desires over customer needs? what if end users preferred to keep their cash instead of pay for your code refactor of a feature nobody uses?

[lovich]

Does that not apply to management? What if the end users preferred a cheaper product rather than paying out exec bonuses? What if end users preferred a well made product rather than cutting corners to keep costs down?

[billions]

The higher up the hierarchy, the more accountable they are to the customer. If management doesn't increase sales by providing an offering at a competitive price, sales will slump and someone will get fired. This is the opposite of union shops where the manager to employee ratio is much higher because nobody gets fired for being a burden on the customer's wallet.