top | item 33196160

(no title)

joshpadnick | 3 years ago

We use Stripe Billing and it's gone very well overall, but the biggest miss for us is that Stripe conflates "contract term" with "billing frequency." We sign up customers for annual contracts but bill them monthly, but Stripe Billing only understands the "bill monthly" part of that.

Are there any plans for first-class contract term support coming?

discuss

order

kurrik|3 years ago

Yes, this is definitely a use case we've been working on. If you'd be willing to email me any more details about how you need things to work at ark@stripe.com I'll make sure the feedback makes it to the people working on it.

gms|3 years ago

This is a major reason why we switched from Stripe Billing to Chargebee.

WanderPanda|3 years ago

This is one of the darkest dark patterns I'm glad they don't allow it

crote|3 years ago

What's wrong with it?

If you rent a home, you pay monthly despite the contact lasting a year or longer. If are employed you probably get paid monthly, even with a fixed contract duration of 6 months or a year.

Auto-renewing yearly contracts, on the other hand, are definitely a dark pattern. Luckily many places are outlawing it, so as an alternative a 12-month contract will often automatically convert to a monthly one at the end.

gms|3 years ago

In B2B often the customer explicitly asks for this - no dark patterns in that case.