Show HN: Mobile SDK enables live chat support & visual assist

[wattjustin]

As an overview for us more novice iOS programmers, how are you going about sharing the screen with a user? I am going to download this and check it out, but really curious as this looks fantastic!

[Zev]

You can get the onscreen graphics context and convert it to an image to send over the network fairly easily. I'd guess that you probably won't get a full remote desktop experience, nor would you really need one. Just an image and a "tap here" indicator" that sends a coordinate (or rect) back and forth.

[tmetzner]

Pretty interesting niche they're addressing... hadn't really crossed my mind that there'd be a big need for "in app support", but makes perfect sense that if you're paying for an app you should get good/quick support.

[becomevocal]

Looks even better in person. Great team.

[Aaronontheweb]

If your website has Olark or any live web support, why wouldn't you want it in your app too? Well executed.

[grantlmiller]

Thanks. That's what we think too... especially for apps that are transactional based (travel, retail etc).

[radishroar]

Hey, isn't that address the Coloft space in Santa Monica? Cool to see something come out of there!

[grantlmiller]

Yeah, we love coloft! We're there a lot... swing by some evening and we'll give you the in person demo.

[aaronbrethorst]

sweet, but what the heck is an agent? It's not clear to me that my smaller apps won't ever cost me money with this, because I don't know what an agent is. ("First agent license is always free. You'll never be charged. No risk integration.")

[grantlmiller]

good feedback... an agent license is simply an account that can provide support (logged into the admin console or to ichat/any chat client)... so for a small app, you'd be the agent & you'd provide support when you're available (much like Olark)

[pat2man]

Looks amazing, any chance for some HN invite codes?

[earbitscom]

One of the best teams in LA. Congrats, guys.

[kerben]

Great job!