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jdaw0 | 3 years ago

Here is the MIT Technology Review report the article is referencing but doesn't bother to actually link to:

https://www.technologyreview.com/2022/09/15/1059470/customer...

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gausswho|3 years ago

Even that is a summary, and if you request the full report you're bounced to a third party Genesys that demands your contact information, while popping up an unsolicited chat bot window. I killed that chat, made some fake info and was sent to a page that was functionally broken... except for the chat bot which had another go at me.

MIT Technology Review should be ashamed of themselves.