Yeah. Dell support sucks. I've been a customer of theirs for almost 30 years. Rarely have I ever been satisfied. Most always they trigger my rant mode. For a while I tried other vendors like HP but they were even worse! Now I have seven wonderful older laptops. I Know which older generation laptops were built well and buy them from eBay. Granted none of them are light. They are all 17" top of the line beasts costing well over $5k when they were new. Usually going on ebay for 10% of their original price. The disks, ram, fans, CPUs, GPUs, and most everything but the cases and screen are replaceable by the user. No need to talk with idiots that trigger me. I'm thinking the current seven laptops will last me 20 to 30 years by simply replacing components as they go bad.
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