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steffan | 3 years ago

This doesn't sound unreasonable to me, especially as a solo developer. I think it's important to make sure your customers understand that they may not be able to download their installer in the future.

Perhaps sending an email reminder _n_ days before expiration of their one year free maintenance and reminding them of that (and perhaps offering an upsell to renew for an additional year of maintenance)

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textman|3 years ago

Good ideas. Easy to add something to the download page when they first purchase.