[chrisgoman]

A COO only has 3 high level things to do (sounds easy but is really hard because it is a blank slate)

1) Figure out what needs to be measured (KPIs, metrics, etc) in specifics

2) Be able to measure items listed in step 1 accurately and timely

3) Make changes to improve what you are measuring (efficiency, volume/counts, speed/rate, etc)

Keep repeating steps 1 to 3