[gwillz]

I feel like the introduction of "store exclusives" really grated badly on an already well established Steam user base.

Gamers, and PC gamers in particular, are quite stubborn. I suspect there's a lot of loyalty to Steam for many reasons and Epic making their own copycat store split their already well-curated libraries. That and they literally yanked games already released on Steam and moved them to Epic, so I'd say that's where most of the bad blood comes from.