[john___matrix]

This is the problem with so many companies these days in terms of not being able to get hold of anyone and just getting thrown into a loop of bot replies and semi-relevant faq pages.

I run a small business in UK and have had a few issues in the past where I've been unable to get any sort of resolution through regular channels and I've actually contacted my local MP and asked them to help intervene or at least reach a person in authority who could own the problem.

I may not agree with his actual political party but as a local MP he is good with small businesses and uses the clout of his office and name. Obviously YMMV on this depending on your MP but desperate times etc.