[prlambert]

The anti-Google frothing here has gotten so extreme it's crossed into comedy. Maybe instead of assuming incompetence and malevolence you should consider how hard it is to do this perfectly.

You don't have to like them, but the fact is the there are many many smart and competent people working on these systems trying to do the best for all users of Gmail and Google Accounts. Every day there are hundreds of very bad people around the world trying to gain access to Gmail accounts to do very bad things using that access. All the worst parts of humanity have found their way to leverage it. Balancing security and user-friendliness is one of the hardest problems in tech and it's impossible to do perfectly.

It seems from this thread that the OP did regain access and it didn't take that long.

Edit: I worked at Google for a few years, including on Gmail, and know that the people there really do care about all these things. But I left in the summer, no longer their employee.

[ausbah]

if this happened to you I'm sure you wouldn't be thinking "gee they really are just trying their hardest let me cut them some slack". you maybe be right but that doesn't solve anyone's problems like this one