[ddreier]

Totally agreed on being disappointed with Support. There are some diamonds in the rough, but I'd give them a hearty thumbs-down overall. Agreed on feature requests too. If it isn't already on the product's roadmap, good luck!

> They won't answer any questions explaining how given feature works, referring to solutions architects, which takes months to get access to them.

It sounds like your account team is really letting you down here. We meet with ours, including SAs, bi-weekly. Generally we can get answers to our questions/issues within a few business days, including feedback from product engineers.

[takeda]

> It sounds like your account team is really letting you down here. We meet with ours, including SAs, bi-weekly. Generally we can get answers to our questions/issues within a few business days, including feedback from product engineers.

Thanks. So I see that this is not normal, maybe I can escalate.