[k33l0r]

It's the same in Finland. There was a big blow up about it a few months ago when someone's Twitter thread[1] about it blew up online and, eventually, in the local media[2].

The drivers are given utterly unrealistic quotas and there's appears to be little incentive for packages to actually get delivered. There's also no way for a consumer to escalate delivery issues to anyone who'd actually be empowered to fix mistakes.

[1]: https://twitter.com/MikkiHEL/status/1549027653906272257 (be warned, it's a thread with hundreds of tweets. In English, though)

[2]: https://www.hs.fi/kaupunki/art-2000008955913.html (in Finnish)