[tyrelb]

I keep seeing more and more of these stories about Stripe and I can't stay quiet anymore. I know this doesn't help you now, but other payment processors are just as easy to integrate, the support is better and the fees can be much lower that Stripe. Plus you get a dedicated account manager and telephone support! I use Chase for my online payment processing - and never had a problem!

Are there any other developers out there that can weigh in on Stripe alternatives?

[JimtheCoder]

Based on my experience, the harder and more in depth the approval process the merchant account has, the less likely these types of problems are to occur.

Places like Stripe have a seamless sign up process and easy integration, so a lot of people like the convenience and the low "touch".

But, as someone who runs with traditional merchant accounts and such, the more "touch" and eyeballs from my merchant account provider on what I am doing makes me feel a lot more confident. Things get mentioned and suggestions get made BEFORE the money comes into the account so everything is kosher...not after the money is made.

Sometimes a little PITA upfront is worth it in the long run...

[valdiorn]

What's funny is that 8 or so years ago, stripe was the knight in shining armour that came to free.us from the clutches of PayPal and company.

They used to be the good guys, the ones who you could call and talk to. I wonder if every company is just doomed to end up like this :/

The only other business I know which is similarly "no, you are banished for life" are brokers (I work in the hedge fund industry). Someone at the brokerage has a personal issue with you or your company and thinks you have a liquidity issue, and suddenly you find your account shut.

[JimtheCoder]

"They used to be the good guys, the ones who you could call and talk to."

Well, "do things that don't scale", etc is the mantra around here.

Customer service with high human touch is something that really doesn't scale. I really cannot think of any large company in any industry that has got this figured out...

[theyknowitsxmas]

I've been lurking thru their Reddit and Discords for a while to identify complaining businesses. Most are dropshippers, unauthorized resellers of brand names like Nike ($100,000 fine somewhere) and malware markets. All restricted businesses.

[toomuchtodo]

https://news.ycombinator.com/item?id=34281730 (Show HN: List of Stripe Alternatives, 7 days ago)

[ryanSrich]

Is there anything viable in that list for a SaaS startup? I can’t imagine any of those having the features or ease of use of Stripe, but I’d love to be proven wrong.

[paymentpro]

Not a developer, but we work with many saas software applications and ISV partners. We have a payment gateway with ACH and credit card processing capabilities. We do full underwriting with super stream lined boarding process in about 24 hours.360fivepayments.com

[user_7832]

On the broader note (why not use Stripe alternatives), it feels similar to taking backups - many people know it's a good idea, but yet many people don't do it till they lose data. (I unfortunately also don't backup, though I do not have a lot of important material digitally to lose.)