[zanderz]

"In other words, the record business became the only entertainment industry in the world with no plan for technological innovation."

Hasn't this been true since people started listening to the radio instead of buying sheet music? Who can be surprised at the cluelessness and intransigence of the music industry after 100+ years of the same? They were so busy fighting digital music, seemingly with the ridiculous pretense they could stop it altogether, they let spotify come in and take a big piece of the pie they could have kept for themselves.